Hello, we're hugmypc

hugmypc started in 2021 as a part-time endeavour by founder Marco Moretti, helping a small circle of family and friends with their IT needs alongside a full-time corporate career.

Word spread, and the work grew through referrals. As Marco puts it: "After years in corporate IT, I realised the work I found most rewarding was never the big systems - it was helping the person in front of me. So I started hugmypc to focus on exactly that: patient, plain-English tech support for homes and small businesses."

In late November 2025, Marco left corporate IT for good to focus on hugmypc full-time - built on two things that matter most: showing up, and being honest with the people who trust us.

Sometimes the job isn't fixing the device - it's sitting with a client until the problem makes sense. Call it tech therapy: once that clicks, customers leave more aware, secure and confident with their own technology.

Fully Insured

Covered on every job

Police Checked

Verified and vetted

Industry Certified

Corporate-grade expertise

Australian Owned

Based in Varsity Lakes

One point of contact so you don't get tangled

You get one technician from first call to last - someone who already knows your setup and history, so you're never re-explaining yourself to someone new every time something comes up. As hugmypc grows, that stays true: every client keeps their own dedicated contact, no matter how the business scales.

For bigger jobs - structured cabling, electrical work, multi-building networks - we bring in a small, trusted network of local contractors. You still only ever deal with just one business and one familiar voice.

Who we help

These are by far our biggest client groups across the Gold Coast.

Homes/Residential

Jargon-free support for computers, networks and smart home tech, at any skill level.

Small Businesses

Reliable IT support that keeps small and home-based businesses running smoothly.

Hospitality

Guest Wi-Fi, booking systems and tech that keeps guests happy and staff productive.

Retirement Living

Patient, compassionate tech support for retirement villages and aged care residents.

What we stand for

The principles that guide every job, big or small.

Fast, Not Rushed

Years of hands-on experience mean fast, accurate diagnosis - most jobs solved within the hour.

Honesty over upselling

If you don't need it, we'll tell you. If a cheaper option does the job, that's what we'll recommend. No fix, no fee.

Simplicity over Complexity

Technology should make life easier, not harder. We cut through the jargon to deliver real, honest value.

People over technology

Every recommendation starts with what you actually need - not the newest gadget or the biggest upsell.

What Our Clients Say

Don't just take our word for it

Fantastic service! Fixed my laptop in no time and explained everything clearly. Will definitely use again.

Sarah M.

Marco set up our entire home network and smart TV. Couldn't be happier - everything just works now.

Peter L.

Called on a Thursday, job done by Friday morning. Incredible response time and very reasonably priced.

Linda B.

A local tech business that doesn't make me feel like I'm asking silly questions. Marco solved our wifi issues and we have already noticed much improved performance.

Johan T.

The team installed smart sensors and lighting for select few of our residents - spoiler - they love it! Professional, patient, and always ready and available to help us. Highly recommend!

David K.

Hugmypc have been delightful over the years supporting our Parish. Marco has taken us from dinosaur to modern cloud with Microsoft and we would absolutely recommend hugmypc!

Fransiska W.