Mon–Fri, 8am–6pm  ·  Same-day service available
Book Online | 07 3522 2896

Simple, Honest Pricing

No surprises, no hidden fees - just honest pricing that makes sense. We're upfront about our rates so you always know what to expect.

Our Service Rates

Choose the support option that fits your needs

Residential

Home Tech Support

$ 120 /hour

Personal tech support for Gold Coast homes. Patient, plain-English help with all your devices and home networks.

  • Computer repairs & virus removal
  • Device setup & data transfer
  • Home network & NBN help
  • Cloud backup solutions
  • Free travel within Gold Coast

Residential

Smart Home Support

$ 150 /hour

Smart living made simple. Especially popular in retirement living, our automation solutions make everyday life easier.

  • Smart lighting & climate control
  • Security cameras & doorbells
  • Voice assistant integration
  • Automated blinds & curtains
  • Retirement village specialists

Business

Small Business IT Support

$ 180 /hour

Draw-down from $960/month  ·  Request Callback

Credit banking up to 3 months

Professional IT support for Gold Coast small businesses. Two ways to engage - pay per hour or draw down a prepaid block.

  • Google Workspace & domain setup
  • Business email setup
  • One-page funnel website
  • Cloud migration & storage
  • Microsoft 365 setup

What's Always Included

Every service comes with our commitment to quality

No Fix, No Fee

If we can't solve your problem, you don't pay. It's that simple.

Free Travel

No hidden travel fees within the Gold Coast service area.

Plain English

We explain everything in terms you'll understand, not tech jargon.

Full Transparency

You'll know exactly what we're doing along the way, and why.

Pricing FAQs

Straight answers to the questions we get asked most before booking.

How do you calculate the final cost?

We charge based on the actual time spent solving your problem, billed in 30-minute blocks after the first hour. Before we start, we'll give you a clear estimate based on your description. If the job takes longer than expected, we'll always let you know before continuing and get your approval.

Are there any hidden fees or charges?

No hidden fees, ever. Our pricing is completely transparent. Travel within the Gold Coast area is included. Any additional costs for parts, software licenses, or equipment will always be discussed and approved by you before any charges are applied. What we quote is what you pay.

Can I get the 15% first-time customer discount?

Yes! All new customers automatically receive 15% off the labour costs of their first service. The discount applies to any of our pricing tiers and is automatically applied to your final invoice. This offer is for new customers only and cannot be combined with other promotions.

What payment methods do you accept?

We accept all major credit and debit cards via tap-and-pay or chip and PIN, bank transfer, and cash. Payment is taken after the work is completed to your satisfaction. For business clients, we offer invoice payment with NET 7-day terms for established customers. No upfront payment or credit card details are required.

When do I need to pay?

Payment is taken after the service is completed and you're satisfied with the results. We don't require payment upfront or credit card details when booking. You only pay once the job is done. For business clients with established accounts, we offer NET 7-day invoice terms.

How much do parts and equipment cost?

Parts, software licenses, and equipment are charged at our cost price with no markup. We'll always get quotes and your approval before purchasing anything on your behalf. If your job requires specific hardware or software, we'll discuss options and pricing with you first.

Is remote support cheaper than on-site visits?

Remote support is charged at the same hourly rate, but often takes less time to resolve issues since we can start immediately without travel time. It's perfect for software problems, configuration, and guidance. We'll recommend the most efficient solution for your specific situation.

What if you can't fix the problem?

We operate on a "No Fix, No Fee" basis for diagnostic work. If we can't resolve your issue, you don't pay for the diagnostic time. For ongoing hourly support, you pay for the time spent working on your problem. If we determine the issue requires more time or isn't fixable, we'll discuss options with you before continuing.

Do you charge for quotes?

No, all quotes are completely free with no obligation. We'll assess your needs, provide transparent pricing, and you're free to accept or decline with no pressure. Many quotes can be provided over the phone or via email based on your description.

Do you offer package deals or ongoing support?

Yes! For businesses or customers needing regular IT support, we can arrange monthly support packages that provide better value. We also offer prepaid hour blocks at discounted rates. Contact us to discuss your specific needs and we'll create a custom package that works for you.
NEW CUSTOMER SPECIAL

Start with a FREE Quote
Save 15% on Your First Service

New to hugmypc? Get a free quote and enjoy 15% off your first service. Call, book online, or request a callback - we're here to help.

New customers only. Discount on labour costs. Cannot be combined with other offers.

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ABN: 29 642 885 383 - T/A HUGMYPC