Tech Support Pricing Gold Coast - Fixed Rates
Mon-Fri, 8am-6pm - Same-day service available
Chat | Call | Book Online

Pricing

No surprises, no hidden fees - straight-forward by the hour or fixed rate pricing. We accept all major payment types and charged at job completion.

30+ Years Experience

Combined team expertise

Local Gold Coast Team

We're your neighbours

Same-Day Response

When you need us most

No Fix / No Fee

You only pay if we solve it

From$150/hour

Hourly

Mobile Tech & IT Support

When something breaks and you need tech support pronto! Billed by the hour.

Home Tech Support $150/hr

  • Computer repairs & virus removal
  • Device setup, training & email
  • Data recovery & cloud backup
  • On-site & remote support

Business IT Support $180/hr

  • Business Email & Domain Hosting
  • Microsoft 365 & Google Workspace
  • Network & security operations
  • Consulting & solution design
Schedule Service
From$650/month

Retainer

IT Support Retainer

When you'd rather not think about it again. We keep an eye on things so you don't have to.

Ongoing Tech & IT Support

  • Priority scheduling
  • 6 jobs a month, 40% off
  • Unlimited remote support
  • Same tech who knows your setup

Extra Benefits

  • Website & SEO Maintenance
  • Hosting & Email Platform Management
  • Proactive Monitoring
  • Security Updates & Optimisations
Ask About Retainers
Quote

Fixed Price

Fixed-Price Installations

When you need something installed and you want the price up front. Free on-site quote.

Mesh Wi-Fi Installation

  • Network design, plan & diagram
  • Point-to-point wireless bridges
  • Outdoor & acreage coverage
  • Cabling by local licensed tradies

Smart Home Setup

  • Fully local, Powered by Home Assistant
  • Runs on HomeKit, Alexa, Google Home, etc.
  • One mobile app for all smart devices
  • Zigbee, Thread, Matter native support
Get a Free Quote

What's Always Included

Every service comes with our commitment to quality

No Fix, No Fee

If we can't solve your problem, you don't pay. It's that simple.

Free Travel

No hidden travel fees within the Gold Coast service area.

Plain English

We explain everything in terms you'll understand, not tech jargon.

Full Transparency

You'll know exactly what we're doing along the way, and why.

Pricing FAQs

Straight answers to the questions we get asked most.

We charge based on the actual time spent solving your problem, billed in 30-minute blocks after the first hour. Before we start, we'll give you a clear estimate based on your description. If the job takes longer than expected, we'll always let you know before continuing and get your approval.

No hidden fees, ever. Our pricing is completely transparent. Travel within the Gold Coast area is included. Any additional costs for parts, software licenses, or equipment will always be discussed and approved by you before any charges are applied. What we quote is what you pay.

Yes! All new customers automatically receive 15% off the labour costs of their first service. The discount applies to any of our pricing tiers and is automatically applied to your final invoice. This offer is for new customers only and cannot be combined with other promotions.

We accept all major credit and debit cards via tap-and-pay or chip and PIN, bank transfer, and cash. Payment is taken after the work is completed to your satisfaction. For business clients, we offer invoice payment with NET 7-day terms for established customers. No upfront payment or credit card details are required.

Payment is taken after the service is completed and you're satisfied with the results. We don't require payment upfront or credit card details when booking. You only pay once the job is done. For business clients with established accounts, we offer NET 7-day invoice terms.

Parts and equipment are charged at a 10% markup to cover our procurement costs on your behalf. We'll always get quotes and your approval before purchasing anything on your behalf. If your job requires specific hardware or software, we'll discuss options and pricing with you first.

Remote support is charged at the same hourly rate, but often takes less time to resolve issues since we can start immediately without travel time. It's perfect for software problems, configuration, and guidance. We'll recommend the most efficient solution for your specific situation.

We operate on a "No Fix, No Fee" basis for diagnostic work. If we can't resolve your issue, you don't pay for the diagnostic time. For ongoing hourly support, you pay for the time spent working on your problem. If we determine the issue requires more time or isn't fixable, we'll discuss options with you before continuing.

No, all quotes are completely free with no obligation. We'll assess your needs, provide transparent pricing, and you're free to accept or decline with no pressure. Many quotes can be provided over the phone or via email based on your description.

Yes. Our Ongoing Support Retainer is $650/month and covers proactive management - router and mesh firmware, security updates, Home Assistant backups, automation tweaks and new devices configured - plus priority scheduling and remote support for quick fixes. There is no lock-in contract.
NEW CUSTOMER SPECIAL

Start with a FREE Quote
Save 15% on Your First Service

New to hugmypc? Get a free quote and enjoy 15% off your first service. Book online or call us directly - we're here to help.

Booking Enquiry 07 3522 2896

New customers only. Discount on labour costs. Cannot be combined with other offers.

© 2026 hugmypc. All rights reserved. ABN: 29 642 885 383 - T/A HUGMYPC