Tech Support Pricing Gold Coast - Fixed Rates, No Surprises
Mon-Fri, 8am-6pm - Same-day service available
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Simple Pricing

No surprises, no hidden fees - straight-forward pricing that makes sense.

30+ Years Experience

Combined team expertise

Local Gold Coast Team

We're your neighbours

Same-Day Response

When you need us most

No Fix / No Fee

You only pay if we solve it

$150/hour

Residential

Home Tech Support

Personal tech support for home users. Patient help with your computers, tablets, and home networks.

  • On-site & remote support
  • Virus & malware removal
  • Cloud backup solutions
  • Home network setup
  • Device setup & training
  • Email & software assistance
  • Data recovery & migration
Home Tech Support
Quote

Residential

Home Network Solutions

Fixed-price whole-property Wi-Fi and connectivity. Especially popular on acreages and Hinterland properties.

  • Starlink & NBN integration
  • Whole-property mesh Wi-Fi
  • Wi-Fi for outbuildings (10km)
  • Cabling & data points
  • Wi-Fi for sheds & granny flats
  • Free on-site survey & quote
  • Fixed price, no surprises
Home Network Solutions
$180/hour

Business

Business IT Support

Professional IT support for small businesses. Keep your team productive and your data secure.

  • Google & Microsoft Cloud
  • Custom business domains
  • Cloud migration services
  • Network & security OPS
  • Organical search advertising
  • Web design & funnel pages
  • Brand graphics and logo
Business IT Support

What's Always Included

Every service comes with our commitment to quality

No Fix, No Fee

If we can't solve your problem, you don't pay. It's that simple.

Free Travel

No hidden travel fees within the Gold Coast service area.

Plain English

We explain everything in terms you'll understand, not tech jargon.

Full Transparency

You'll know exactly what we're doing along the way, and why.

hugmypc logo

One point of contact so you don't get tangled

You'll deal with the same technician/consultant from start to handover - no re-explaining your requirements or existing setup to someone new. For bigger jobs needing structured cabling or electrical work, we bring in a small, trusted team of local contractors, so it's still just one business and one familiar face managing the whole install.

Pricing FAQs

Straight answers to the questions we get asked most.

We charge based on the actual time spent solving your problem, billed in 30-minute blocks after the first hour. Before we start, we'll give you a clear estimate based on your description. If the job takes longer than expected, we'll always let you know before continuing and get your approval.

No hidden fees, ever. Our pricing is completely transparent. Travel within the Gold Coast area is included. Any additional costs for parts, software licenses, or equipment will always be discussed and approved by you before any charges are applied. What we quote is what you pay.

Yes! All new customers automatically receive 15% off the labour costs of their first service. The discount applies to any of our pricing tiers and is automatically applied to your final invoice. This offer is for new customers only and cannot be combined with other promotions.

We accept all major credit and debit cards via tap-and-pay or chip and PIN, bank transfer, and cash. Payment is taken after the work is completed to your satisfaction. For business clients, we offer invoice payment with NET 7-day terms for established customers. No upfront payment or credit card details are required.

Payment is taken after the service is completed and you're satisfied with the results. We don't require payment upfront or credit card details when booking. You only pay once the job is done. For business clients with established accounts, we offer NET 7-day invoice terms.

Parts and equipment are charged at a 10% markup to cover our procurement costs on your behalf. We'll always get quotes and your approval before purchasing anything on your behalf. If your job requires specific hardware or software, we'll discuss options and pricing with you first.

Remote support is charged at the same hourly rate, but often takes less time to resolve issues since we can start immediately without travel time. It's perfect for software problems, configuration, and guidance. We'll recommend the most efficient solution for your specific situation.

We operate on a "No Fix, No Fee" basis for diagnostic work. If we can't resolve your issue, you don't pay for the diagnostic time. For ongoing hourly support, you pay for the time spent working on your problem. If we determine the issue requires more time or isn't fixable, we'll discuss options with you before continuing.

No, all quotes are completely free with no obligation. We'll assess your needs, provide transparent pricing, and you're free to accept or decline with no pressure. Many quotes can be provided over the phone or via email based on your description.

Yes! For businesses or customers needing regular IT support, we can arrange monthly support packages that provide better value. We also offer prepaid hour blocks at discounted rates. Contact us to discuss your specific needs and we'll create a custom package that works for you.
NEW CUSTOMER SPECIAL

Start with a FREE Quote
Save 15% on Your First Service

New to hugmypc? Get a free quote and enjoy 15% off your first service. Book online or call us directly - we're here to help.

Booking Enquiry 07 3522 2896

New customers only. Discount on labour costs. Cannot be combined with other offers.

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