hugmypc ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our IT support, computer repair, home automation, and related technology services ("Services").
By using our Services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We only collect personal information that is reasonably necessary for the provision of our Services. The types of personal information we may collect include:
For business clients, we may also collect:
When you visit our website, we may automatically collect:
We collect personal information in the following ways:
In some cases, we may receive information about you from third parties such as:
We use your personal information for the following purposes:
Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information only in the following circumstances:
We may disclose your information to trusted third-party service providers who assist us in operating our business, including:
These service providers are bound by confidentiality obligations and are only permitted to use your information for the specific purposes we have engaged them for.
When we order parts or equipment on your behalf, we may share relevant information (such as shipping address) with suppliers to fulfill your service requirements.
We may disclose your information if required by law, including:
If we sell, merge, or transfer our business, your personal information may be disclosed to prospective buyers or successors, subject to appropriate confidentiality agreements.
We may disclose your information to other third parties with your express consent.
We do not routinely disclose personal information to overseas recipients. If we need to do so in exceptional circumstances, we will ensure appropriate safeguards are in place and, where required, obtain your consent.
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
Our website uses SSL encryption to protect information transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
In the unlikely event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by law.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Under Australian privacy law, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you. We will respond to your request within 30 days and provide you with access unless there is a lawful reason to withhold it.
If you believe that the personal information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request that we correct it. We will take reasonable steps to correct the information within 30 days.
Where we rely on your consent to process your personal information (such as for marketing purposes), you have the right to withdraw that consent at any time by contacting us.
You can unsubscribe from marketing communications at any time by:
To exercise any of these rights, please contact us using the details provided in Section 12 below. We may need to verify your identity before processing your request.
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our website.
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and provide a better user experience.
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Our website may contain links to third-party websites, products, or services (such as cloud storage providers, smart home device manufacturers, or software vendors). We are not responsible for the privacy practices of these third parties.
When you click on links to external websites or use third-party products or services, you should review their privacy policies to understand how they collect, use, and protect your personal information.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
If you believe we have breached your privacy rights or the Australian Privacy Principles, you have the right to make a complaint. We take all complaints seriously and will investigate them promptly.
How to make a complaint:
If we are unable to resolve your privacy concern to your satisfaction, you may contact the OAIC:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
If we make significant changes to how we collect, use, or disclose your personal information, we will notify you by email (if we have your email address) or by posting a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.