Simple, Honest Pricing

No surprises, no hidden costs. Just straightforward tech support pricing that makes sense. We believe in being upfront about our rates so you can make informed decisions about your technology needs.

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Our Service Rates

Choose the support option that fits your needs

Tech Support by the Hour

110 AUD

per hour (fixed rate)

  • On-site or remote support
  • No travel charges within Gold Coast
  • 30-minute minimum charge
  • Billed in 30-minute blocks
  • Perfect for one-off issues
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POPULAR

Consulting & Design

From 185 AUD

per hour

  • Home network design & planning
  • Smart home automation consulting
  • Hardware selection & recommendations
  • System architecture & integration
  • Fixed price quote or T&M available

Business IT Support

From 1,395 AUD

per month

  • Prepaid support hours
  • No long-term contracts
  • Proactive monitoring included
  • Business hours priority support
  • Scalable to your business size

What's Always Included

Every service comes with our commitment to quality

No Fix, No Fee

If we can't solve your problem, you don't pay. It's that simple.

Free Travel

No hidden travel fees within the Gold Coast service area.

Plain English

We explain everything in terms you'll understand, not tech jargon.

Full Transparency

You'll know exactly what we're doing along the way, and why.

Common Service Pricing

Typical costs for our most requested services

Computer Health Check

Full system diagnostic, performance optimization, security scan, and recommendations.

Virus Removal

Complete malware removal, system cleaning, security setup, and prevention advice.

New Device Setup

Complete setup of new computer, tablet, or phone including data transfer and training.

WiFi Setup & Optimization

Network setup, WiFi optimization, security configuration, and connectivity troubleshooting.

Cloud Backup Setup

Automated backup configuration, cloud storage setup, and data security consultation.

Data Recovery

Professional data recovery services with evaluation, recovery attempt, and secure transfer.

Pricing Note: These are starting prices for typical scenarios. Final costs depend on the complexity of your specific situation. We'll always provide a clear quote before proceeding with any work.

Frequently Asked Questions

We charge based on the actual time spent solving your problem, billed in 30-minute blocks after the first hour. Before we start, we'll give you a clear estimate based on your description. If the job takes longer than expected, we'll always let you know before continuing and get your approval.

No hidden fees, ever. Our pricing is completely transparent. Travel within the Gold Coast area is included. Any additional costs for parts, software licenses, or equipment will always be discussed and approved by you before any charges are applied. What we quote is what you pay.

Yes! All new customers automatically receive 15% off the labour costs of their first service. The discount applies to any of our pricing tiers and is automatically applied to your final invoice. This offer is for new customers only and cannot be combined with other promotions.

We accept all major credit and debit cards via tap-and-pay or chip and PIN, bank transfer, and cash. Payment is taken after the work is completed to your satisfaction. For business clients, we offer invoice payment with NET 7-day terms for established customers. No upfront payment or credit card details are required.

Payment is taken after the service is completed and you're satisfied with the results. We don't require payment upfront or credit card details when booking. You only pay once the job is done. For business clients with established accounts, we offer NET 7-day invoice terms.

Parts, software licenses, and equipment are charged at our cost price with no markup. We'll always get quotes and your approval before purchasing anything on your behalf. If your job requires specific hardware or software, we'll discuss options and pricing with you first.

Remote support is charged at the same hourly rate, but often takes less time to resolve issues since we can start immediately without travel time. It's perfect for software problems, configuration, and guidance. We'll recommend the most efficient solution for your specific situation.

We operate on a "No Fix, No Fee" basis for diagnostic work. If we can't resolve your issue, you don't pay for the diagnostic time. For ongoing hourly support, you pay for the time spent working on your problem. If we determine the issue requires more time or isn't fixable, we'll discuss options with you before continuing.

No, all quotes are completely free with no obligation. We'll assess your needs, provide transparent pricing, and you're free to accept or decline with no pressure. Many quotes can be provided over the phone or via email based on your description.

Yes! For businesses or customers needing regular IT support, we can arrange monthly support packages that provide better value. We also offer prepaid hour blocks at discounted rates. Contact us to discuss your specific needs and we'll create a custom package that works for you.

Get the Support You Need

No surprises, no hidden costs. Just straightforward tech support pricing that makes sense. We believe in being upfront about our rates so you can make informed decisions about your technology needs.

Make a Booking

Get In Touch

Choose the best way to reach us

Get a Free Quote

Book your service online
No payment required

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Request a Callback

We'll call you back within 2 hours
During business hours

Send us an Email

For general inquiries
We'll respond within 24 hours

hello@hugmypc.com.au

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