Service bookings made Simple

Complete the booking enquiry form below and we'll get back to you pronto!

Schedule Your Appointment

Fill out the form below and we'll get back to you within 2 hours

Where would you like us to visit? (Leave blank if remote support only)
The more details you provide, the better we can prepare to help you

We'll confirm your appointment within 2 hours

Quick Response

We respond to all booking requests within 2 hours

No Hidden Fees

Clear upfront pricing before we start any work

Request a Callback

Prefer to talk? Request a Callback

Frequently Asked Questions

We'll review your booking request and contact you within 2 hours (during business hours) to confirm the appointment time and discuss your needs. We'll provide a clear quote before any work begins, so you know exactly what to expect.

Yes, absolutely! All quotes are completely free with no obligation. We'll assess your needs, provide transparent pricing, and you're free to accept or decline with no pressure or hidden fees. There's no charge for the consultation or quote itself.

First-time customers automatically receive 15% off the labour costs of their first service. The discount is applied to the final invoice after the work is completed. This applies to new customers only and cannot be combined with other offers. Parts and equipment are charged at cost.

Payment is taken after the work is completed to your satisfaction. We accept all major credit and debit cards via tap-and-pay or chip and PIN. No upfront payment or credit card details are required when booking. You only pay once the job is done and you're happy with the results.

No, you don't need to provide any payment information to book an appointment. We don't require credit card details upfront. Payment is only required after the service is completed. This booking form is simply to schedule your appointment and discuss your needs.

Our quotes include labour, travel within the Gold Coast area, and consultation time. Any parts, software licenses, or equipment needed will be quoted separately at cost price. We'll always get your approval before purchasing anything on your behalf. There are no hidden fees or surprise charges.

We service the greater Gold Coast region, including all suburbs from the northern beaches down to Coolangatta. We also offer remote support for many technical issues, which can often be more convenient and cost-effective. If you're outside our service area, give us a call and we'll see what we can do.

Absolutely! Life happens, and we understand plans change. Just give us a call or send an email as soon as possible, and we'll reschedule at no charge. We appreciate at least 24 hours notice when possible, but we're flexible and will always work with you.

We aim for same-day or next-day appointments for urgent issues. For standard bookings, we typically schedule within 2-3 days. If you have an urgent technical problem affecting your business or daily life, let us know in the booking form and we'll prioritize your request.

Not really! Just make sure you have access to the device or area we'll be working on. For computer issues, having any passwords or account information handy is helpful. We'll bring all necessary tools and equipment. If there's anything specific we need, we'll let you know when we confirm your booking.

Get In Touch

Choose the best way to reach us

Request a Callback

We'll call you back within 2 hours
During business hours

Send us an Email

For general inquiries
We'll respond within 24 hours

hello@hugmypc.com.au

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